PRIVACY POLICY

Effective date: August 2025

2Can Productions Limited (“us”, “we”, “our”) is the organiser of Cardiff Halloween Festival and is committed to ensuring that your privacy is protected.

This Privacy Policy explains how we use the information we collect about you (or that you provide to us), how you can instruct us if you prefer to limit the use of that information, and the procedures we have in place to safeguard your privacy.

For the purposes of the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018 (together, the “Data Protection Laws”), 2Can Productions Limited is a Data Controller in relation to your Personal Data in certain circumstances, which are set out below.

You can contact us at hello@cardiffhalloweenfestival.com with any questions you may have about privacy or data protection.

Please note that links from our website may take you to external websites not covered by this policy. We recommend that you check their privacy policies yourself before submitting any personal information. We are not responsible for the content, function, or information-collection policies of external websites.

By using our Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined here, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Information We Collect

We may collect the following types of information in order to provide and improve our Service:

Personal Data
While using our Service, we may ask you to provide personally identifiable information, including but not limited to:

Email address
First and last name
Phone number
Postal address (including town, postcode, and city)
Cookies and usage data

Usage Data
We may also collect information on how the Service is accessed and used. This may include IP addresses, browser type and version, pages visited, time and date of visit, time spent on pages, unique device identifiers and other diagnostic data.

Cookies and Tracking

We use cookies and similar tracking technologies to monitor activity on our Service and to hold certain information.

Session Cookies – used to operate our Service
Preference Cookies – used to remember your preferences and settings
Security Cookies – used for security purposes

You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our Service may not function properly if you disable cookies.

How We Use Data

2Can Productions uses collected data for purposes such as:

To provide and maintain the Service
To communicate with you before, during and after the event
To notify you of changes to the Service
To allow participation in interactive features
To provide customer care and support
To monitor usage and improve the Service
To detect, prevent and address technical issues

Transfer of Data

Your information, including Personal Data, may be transferred to and maintained on computers located outside your region or country where data protection laws may differ.

If you are located outside the United Kingdom and choose to provide information to us, please note that we process data in the UK. Your consent to this Privacy Policy followed by submission of your information represents your agreement to that transfer.

We will take all reasonably necessary steps to ensure your data is treated securely and in accordance with this Privacy Policy.

Disclosure of Data

2Can Productions may disclose your Personal Data if required to do so in good faith, for example:

To comply with a legal obligation
To protect and defend the rights or property of 2Can Productions Limited
To prevent or investigate wrongdoing in connection with the Service
To protect the safety of users of the Service or the public
To protect against legal liability

Service Providers

We may employ third-party companies and individuals to help us provide our Service (“Service Providers”), perform Service-related functions, or assist us in analysing how our Service is used. These third parties have access to Personal Data only to perform these tasks on our behalf and are obligated not to use it for other purposes.

Analytics
We may use Google Analytics to monitor and analyse the use of our Service. Google may use collected data to contextualise and personalise ads within its own network. You can opt out via the Google Analytics opt-out browser add-on.

For more information on Google’s privacy practices, see: https://policies.google.com/privacy.

Children’s Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personally identifiable information from children under 13 without parental consent. If you are a parent or guardian and you believe your child has provided us with Personal Data, please contact us so we can remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “effective date.”

You are encouraged to review this Privacy Policy periodically for any changes. Changes are effective when posted.

If you have any questions about this Privacy Policy, please contact us:
hello@cardiffhalloweenfestival.com