TERMS AND CONDITIONS

These terms and conditions apply to the purchase of tickets from Cardiff Halloween Festival and form part of a contractual agreement with us.

By accessing this site (cardiffhalloweenfestival.com), you are agreeing to be bound by these terms and conditions, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

By purchasing a ticket through this website or via our ticket provider, you agree to these terms and conditions of sale as stated below.

Alterations

Cardiff Halloween Festival reserves the right to make alterations to the programme of events at any time and without notification.

Amendments to Terms

Cardiff Halloween Festival may revise these terms and conditions at any time and update this information. You should therefore review this page regularly. Your continued use of the website constitutes your agreement to these terms and conditions as amended.

Accuracy of Materials

The materials appearing on this site could include technical, typographical, or photographic errors. We do not warrant that any of the materials for this Service are accurate, complete, or current. We may make changes to the materials contained on this website at any time without notice. However, we do not make any commitment to update the materials.

Payment

Tickets are offered subject to availability. All prices displayed on the website or social media accounts are subject to change at any time and without notification. Tickets can be purchased in advance via the ‘Buy Tickets’ button on our website.

Tickets and Refunds

Tickets are transferable up to 24 hours prior to your booked date, subject to availability. A £3 per transaction admin fee applies.
Tickets are not refundable, except in the event of a total cancellation where the event cannot be rescheduled and where transfer to another event (including future years) is not possible.
Refunds cannot be authorised by event staff. Requests must be emailed to hello@cardiffhalloweenfestival.com
Any refunds will be processed within 30 days to the card used for payment.
Tickets are emailed to guests. We cannot guarantee entry without the original booking reference number and e-ticket.
Admission may be withheld at the company’s discretion, including where identification cannot be produced. No refund will be due in this instance.
Tickets are not for resale for commercial gain. Any breach may result in cancellation without refund.
A booking is only binding once payment has been received in full at the correct advertised price. Any confirmation or ticket issued in error shall be void.

The Site & Transport

The Festival takes place on a predominantly tarmac surface, with some grassed areas. Surfaces may be uneven or slippery, particularly in wet weather. Please wear suitable footwear and take care when moving around the site.
Where boat transport is advertised as part of your journey, this is subject to weather, water conditions and operational availability. If the boat cannot run, the event will still go ahead. Guests may walk to the site (approx. 15 minutes). A very limited cart service will be available for guests with reduced mobility, but this is first-come, first-served and cannot be guaranteed. No refunds will be offered due to the unavailability of the boat.

Weather

Cardiff Halloween Festival is an outdoor event. Attractions may close due to adverse weather (e.g. high winds, thunder or lightning) for safety reasons.

If individual attractions close but the site remains operational, no refunds or vouchers will be offered.
If the whole site closes, ticket holders will be offered another date to attend, or a voucher for the following year if no alternative date is available. Only if neither is possible will refunds be issued.
Guests who cannot or choose not to attend due to predicted or actual weather are not eligible for a refund if the event goes ahead.

Guests’ Property

Vehicles and personal belongings are brought onto the site at your own risk. Cardiff Halloween Festival accepts no responsibility for loss, damage or theft.

Prohibited Items

No alcohol may be brought onto site. Bag searches may be in operation. We have an onsite bar serving alcoholic and non-alcoholic drinks. A list of other prohibited items will be displayed at the entrance.

Costumes

We encourage costumes, but for security reasons masks, hoods and imitation weapons/large props are not permitted. These items will be confiscated if brought.

Accessibility

We will make every effort to ensure the site is accessible. However, due to terrain, setting and weather, this may not always be possible.

Dogs

Guide dogs only. No other dogs are permitted on site.

Force Majeure

Performance of this contract is subject to cancellation or variation due to causes beyond our control (including acts of God, war, strikes, pandemics, riots, fire, flood, or restrictions on transport, power or fuel). In the case of cancellation due to such causes, ticket holders will be offered another date or a voucher for the following year. Only if neither is possible will refunds be issued.

Legal Liability

We take all reasonable care to ensure information on our website is accurate, but no liability is accepted for reliance on it. We have no liability for loss of profit, loss of business, or business interruption. Our liability is not excluded in cases of death or personal injury caused by negligence, or fraud.

Data Protection

Personal information supplied to us is governed by our Privacy Policy. We will comply with the UK GDPR and the Data Protection Act 2018.

Disclaimer

We do not guarantee that our website is secure, error-free or virus-free. We disclaim liability for any damages arising from its use, including direct, indirect, incidental or consequential losses.

Third Parties

These terms do not confer rights on any third parties. The Contracts (Rights of Third Parties) Act 1999 does not apply.